Terms and Conditions of Sale

The offer and sale of products through nerovenziano.com are governed by the General Terms and Conditions of Sale, outlined below.

The General Terms and Conditions of Sale are formulated in accordance with the regulations on contracts concluded outside commercial premises and in particular as provided by Legislative Decree September 6, 2005, n. 206 (Consumer Code).

Electronic Commerce: a specific form of commerce, regulated in Italy by the Consumer Code and the E-commerce Decree, where the two contracting parties, for example the seller and buyer in a sales contract, conclude the contract remotely through information society services (particularly the internet) without their physical and simultaneous presence. Given the distance, product delivery is not immediate and usually occurs through third-party operators (couriers/shippers); alternatively, we also provide the option to pick up goods purchased through electronic commerce at our location. Only in some cases might the use of the Product or service be immediate, for example regarding fully digital products or services, but in these cases the regulations provide exceptions to the ordinary rules, for instance regarding the right of withdrawal.

E-commerce Decree: the Implementation of directive 2000/31/EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce, regulated by Legislative Decree April 9, 2003 n. 70 and subsequent modifications and additions.

PARTIES TO THE CONTRACT

The parties to the contract are: NGC GROUP DI SCARPITTA RICCARDO, headquartered at CIRCONVALLAZIONE HISTONIENSE 14, 66054 VASTO(CH), REA CH419755 – Tax Code SCRRCR83B26E372T – VAT No. 02744860699; and the party (natural person, company, or other legal entity) who, after registering on www.neroveneziano.com, has placed an order that has been accepted by NGC GROUP DI SCARPITTA RICCARDO (hereinafter referred to as “Customer”).

APPLICATION AND MODIFICATION OF GENERAL TERMS AND CONDITIONS OF SALE

By placing an order in the prescribed manner, the Customer declares to have read all the information provided during the purchase process and to fully accept the General Terms and Conditions of Sale. NGC GROUP DI SCARPITTA RICCARDO reserves the right to modify the General Terms and Conditions of Sale by providing notice on this page of the website.

The applicable General Terms and Conditions of Sale are those in effect at the time the order is placed. Any modification will be effective after publication on the website.

PRODUCT OR SERVICE CHARACTERISTICS AND PRICES

Product images may not perfectly represent their characteristics and may differ in color, size, and depicted accessories.

All purchase support information should be understood as general informative material, not referring to the actual characteristics of a single product.

Products are offered at the price shown on the website on the date the order is placed.

Prices include VAT, which will be detailed in the purchase invoice.

Prices do not include shipping and delivery costs, which are indicated in the final section before order submission. Additionally, these prices do not include any taxes, fees, or additional charges, customs operations, of economic or fiscal nature, that may be necessary when shipping to specific countries other than Italy, for which such costs are the exclusive responsibility of the customer.

PLACING ORDERS

Orders are subject to minimum or maximum quantity limitations and products are offered within stock availability limits.

Orders from individuals who have not reached the age of majority will not be accepted. The steps for placing an order and completing the purchase contract are clearly shown in the sequence of website pages through explanatory texts and graphics.

In particular, it is important to review the withdrawal information which can be printed at any time.

It is possible to correct any data entry errors before submitting the order.

ACCEPTED PAYMENT METHODS

NGC GROUP DI SCARPITTA RICCARDO accepts payment only by credit card and bank transfer as indicated on the website.

PRODUCT SHIPPING

Product shipping and delivery can only be made to the territories of the following countries: Italy, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Wales, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, United Kingdom, Romania, Czech Republic, Slovakia, Slovenia, Spain, Sweden, Switzerland, Scotland, Hungary.

NGC GROUP di Scarpitta Riccardo will ship purchased products exclusively to the delivery address specified in the order.

NGC GROUP di Scarpitta Riccardo will ship products ordered by the Customer via courier to the address provided, typically within 3 (three) business days from order acceptance.

Delivery usually occurs within 10 business days.

The reported delivery times are indicative.

Delivery costs are invoiced based on the rates shown on the Website on the date the order was placed.

The recipient of the goods is responsible for paying taxes and customs duties required by regulations in force in the product destination territory.

The courier is responsible for delivery.

NGC GROUP DI SCARPITTA RICCARDO commits to collecting any reports of missing or delayed product delivery through Customer Service and, if necessary, to assist the Customer in protecting their legal rights.

Orders placed on neroveneziano.com before 9 AM on business days are shipped, when items are fully available, via courier on the same day of the order. Delivery times depend on the courier and any delays are attributable to courier impediments and in no way attributable to NGC GROUP. Delivery times exclude holidays, Saturdays, and Sundays.

If ordered products are not available, we will inform the customer via email, proposing a new delivery date. In this case, the customer has the option to accept or reject the order and receive a refund. Delivery times vary from 2 to 10 business days.

If the courier cannot find the recipient at the delivery address, NGC GROUP will charge the customer for storage and redelivery costs, unless the products are picked up by the customer at the courier’s warehouse location.

In case of any issues or problems related to shipping, the customer can contact our Customer Service at nerovenezianocoffeefactory@gmail.com to carry out all necessary checks to resolve problems and complete delivery successfully as quickly as possible.

Any damage to packaging and/or product or discrepancy in the number of packages or specifications must be immediately contested by noting it on the delivery document. By signing the courier’s document, the Customer certifies the external integrity of the product and delivery conformity. Any problems regarding physical integrity, correspondence, or completeness of received products must be reported within 10 business days of delivery by sending an email to nerovenezianocoffeefactory@gmail.com

INVOICING

An invoice will be issued for each order from private Customers who have provided their tax code, and for each order from professional Customers or businesses with VAT numbers.

The information provided by the Customer at the time of order is used for invoice issuance.

No changes to the invoice will be possible after its issuance. During the order process, it is necessary to indicate if the shipping address is different from the billing address.

RIGHT OF WITHDRAWAL AND PRODUCT RETURN RULES

In compliance with Legislative Decree 185/99 implementing directive 97/7/EC regarding consumer protection in distance contracts, the Customer can return the purchased product and obtain a refund of the actual purchase amount paid.

The right of withdrawal can be exercised within 10 business days from product receipt in the following ways:

1. The customer must send a registered letter with return receipt to NGC GROUP with appropriate photographic documentation (in case of damaged product); the communication can be sent, within the same deadline, by telegram or email to nerovenezianocoffeefactory@gmail.com.
2. NGC GROUP contacts the Customer communicating the Return Authorization Code.
3. 3) The Customer writes the Authorization Code on the return form received with the delivery documents.
4. 4) The Customer is subsequently contacted by the courier for return pickup.

The product return must take place within 10 business days from the date of receiving the Authorization Code.

The refund of the price paid for the product purchase does not include shipping costs, which are entirely borne by the Customer who intends to withdraw from the purchase.

If the Customer returns damaged products, products without a Return Authorization Code, products not returned within the above deadline, opened and/or partially used products, products not properly or completely packaged, or products missing or with damaged parts, components, elements, accessories, packaging materials, boxes, documentation and/or other items, the right of withdrawal is completely void.

With the above limitations, NGC GROUP will refund the amount actually paid (except shipping costs) by the Customer within 30 days of the withdrawal notice through a credit note to the bank account or credit card.

WARRANTY

All our products are carefully checked by the quality manager before being shipped.

The warranty applies to product defects or damage sustained during transport. Our products are carefully packed with shock-absorbing protective material to minimize this possibility.

In case of damaged product, the customer must send appropriate photographic documentation, following the procedures outlined in the previous chapter, after which authorization for return will be issued within 10 business days. Within the following 10 business days, we will arrange pickup of the defective product at our expense via courier and replace it with an identical product or provide a refund, as requested by the customer.

The Customer must also return the defective or damaged product in its original packaging, intact in all its parts.

In case of product replacement, return shipping costs are covered by NGC GROUP.

The latter will then replace the product with an identical one or, if out of stock and with customer agreement, with one of equivalent value.